Privacy Policy

Who we are

EasyWay Technologies Ltd (RC 9169113), trading as EasyWay ("we", "us"), operates a delivery and services platform, food, laundry, package delivery, printing and rides, in Abuja, Nigeria, through our mobile apps and this website. This policy explains what information we collect, why, and the choices you have. Reach us any time at hello@easywayhq.com.

What we collect

• Account details, your name, phone number and email address when you register.
• Delivery information, the addresses and location details you provide so orders can reach you.
• Location data, your device location while you use location features (finding vendors near you, tracking a delivery or trip). Riders on duty share their location so orders can be tracked.
• Order history, what you ordered, from whom, and how it was delivered.
• Payment information, payments are processed by third-party payment providers; we do not store your full card details.
• Verification data for service providers, riders and ride providers verify their identity with their National Identification Number (NIN) and a live face check before serving customers. This data is used for verification and safety, not marketing.
• Device and usage data, basic technical information that keeps the apps working and helps us fix problems.
• Website analytics, if you accept analytics cookies, Google Analytics records the pages you visit on this website, how you arrived and which buttons you press, such as the app download buttons. Nothing is collected if you decline. Our Cookie Policy has the details.
• App analytics and crash reports, the EasyWay customer, vendor and captain apps use Google Analytics for Firebase and Firebase Crashlytics to record which screens and features are used, the steps of an order (items viewed, added to the cart, checked out) and crash reports with the device model, system version and app version. When you are signed in, these carry your EasyWay account number, never your name, phone number, email or address. They are collected only in the apps published on the App Store and Google Play.

How we use it

• To fulfil your orders and connect you with vendors and riders.
• To verify the identity of service providers and keep the platform safe.
• To show you live tracking, order status and receipts.
• To provide customer support and resolve disputes.
• To send service messages about your orders and account.
• To improve our services, prevent fraud and meet legal obligations.

Who we share it with

• Vendors and riders, only what they need to fulfil your order (your first name, delivery address, order contents and notes).
• Payment processors, to complete transactions securely.
• Service providers, infrastructure and communications partners that help us run the platform, bound by confidentiality.
• Google, our analytics and crash-reporting provider: Google Analytics on this website (only if you accept) and Google Analytics for Firebase and Firebase Crashlytics in the apps. We don't use Google's advertising features.
• Authorities, where the law requires it.

We do not sell your personal information.

How long we keep it

We keep personal information for as long as your account is active and as long as we need it for the purposes above or to meet legal requirements. You can ask us to delete your account and associated personal data.

Crash reports are kept for 90 days, and Google Analytics data for no longer than 14 months.

Analytics choices

• On this website, choose “Decline” on the cookie banner, or open “Cookie settings” at the bottom of any page at any time. Declining after accepting deletes the Google Analytics cookies and stops collection. A Global Privacy Control or Do Not Track signal counts as “Decline”.
• In the apps, there is no in-app switch for analytics. Email hello@easywayhq.com and we will delete the analytics data linked to your account number. Crash reports are deleted automatically after 90 days, and uninstalling an app stops all collection from it.

Security

We protect your information with technical and organisational safeguards appropriate to its sensitivity, including encryption in transit and restricted internal access. No system is perfectly secure, so we also limit what we collect to what the service genuinely needs.

Your rights

Under the Nigeria Data Protection Act, you can ask to access, correct or delete the personal information we hold about you, and object to or restrict certain processing. Email hello@easywayhq.com and we will respond.

Children

You must be 13 or older to use EasyWay. If you are under 18, you need a parent’s or guardian’s permission. We do not knowingly collect personal information from children under 13; if you believe a child under 13 has given us personal information, contact hello@easywayhq.com and we will delete it. Vendors, delivery riders and ride providers must be 18 or older.

Changes to this policy

If we change this policy, we will update this page and the date above. Significant changes will be flagged in the app.

Contact

hello@easywayhq.com · +234 907 930 5451 · 432 Kings Park Estate, GALADINMAWA, Abuja, Nigeria.